Versa won't turn on or take a charge

[SelinaKatie18]

My Fitbit Versa screen started to go crazy yesterday. Was automatically hitting into run setting and vibrating through selection of miles, this went on for a period of time around 3hrs. I let the Versa battery drain to see if that would help, went to charge and now it’s doing nothing. Won’t charge at all.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SelinaKatie18, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since it won't turn on or take a charge. I appreciate the time spent trying to get this issue resolved before contacting our forums.

I would like to know if your watch vibrates when you put it on the charger. In the meantime, try the troubleshooting steps listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[SelinaKatie18]

Hi,

Nope Fitbit not vibrating when put in charger.

Tried to reset, nothing working.

Thanks,

Selina

Sent from my iPhone

[JuanJoFitbit]

Hi @SelinaKatie18, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team and they'll be happy to follow up and assist you accordingly. You will receive an email from them soon.

Let me know if you have any questions.