Versa won't turn on or take a charge

[Dwight88]

Good day Family 

Please Help. I having problems with my device

My device was not synchronizing as it normally would. I noted my time setting were out on my versa and then after many attempts to sync with my iphone I decided to cold boot by shutting down in the settings option in the menu and switching it back on using the back(left) button. After shutting down a gave it a minute or so and pressed this button but nothing happened the battery is charged as I had done so just the night before this issue. Please help me am I doing something wrong because this was a replacement pebble 😭

My versa helps me with balance especially now during lock down. How do I fix this. 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Dwight88, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

Regarding the charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they sent you en email with some instructions. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.