Versa won't turn on or take a charge

[mjphoenix]

I charge my Versa regularly and I rarely let it go to when I get a message that my battery is low, so when my screen went dark Wednesday night, I was stumped but put it in the charger. It wasn't recognized, didn't show any % of battery and didn't light up. I thought it must just be really drained.......but it was dead. I have tried the re-boot sequence, cleaned all contacts, made certain the charger had power to it....but to no avail. It hasn't changed in two days even though I have had it in the charge again, overnight.

Any ideas?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@mjphoenix, welcome to our Fitbit Community! Regarding the display and charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.