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Versa won't turn on or take a charge

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‎05-29-2020 02:09 - last edited on ‎06-27-2020 04:29 by Fitbit Moderator

‎05-29-2020 02:09 - last edited on ‎06-27-2020 04:29 by Fitbit Moderator

I did a factory reset on my versa and it does not come on after that and it does not charge when plugged in the computer the computer makes a noise like the charger is being plugged but watch does nothing. Screen is blank and watch is dead. Please assist. I'm super sad and worried.

 

 

Moderator edit: updated subject for clarity

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‎06-27-2020 04:29

‎06-27-2020 04:29

Hi @Je-hiel, welcome to our Fitbit Community! Regarding the screen and charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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