Versa won't turn on or take a charge

[KarianneK]

This morning while working out my versa showed the battery was low. At the end of my workout it wouldn't turn on or respond at all. I've put it in the charger for six hours and tried a factory reset. Still nothing. I can't go through the app because it says it's unavailable and won't let me log in.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @KarianneK, welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe!