Versa won't turn on or take a charge

[KarenFenchak]

My versa watch stopped working after I went swimming. My watch battery was dead so I charged it but the watch got hot and would not turn on. There are no lights flashing at the back either. What can I do if it won't turn on? What's the next step?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @KarenFenchak, welcome to our Fitbit Community! Regarding the battery issues that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via phone and email. I'm glad to hear that a solution was provided.

Don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[Kate02]

How did you fix it, I have the same issue. No green lights on back and been on charger and not charging!!

[Tiffanypio]

I also have the same issue! What can I do to get it fixed? 

[Bterpou]

I’m having this same problem. It was working fine when I took it off last night and this morning it won’t turn on. Lights on back aren’t working, I tried putting it on charger, won’t charge, no light activity. Had battery life left last night too.