Versa won't turn on or take a charge

[emily_gosden]

Hi, 

The other days my Versa suddenly died out of the blue and I have not been able to get it working since. I have tried a new charger incase that was the problem - no luck (tried multiple plugs). I have tried to restart the watch - nothing. The back is glowing red instead of its usual green, I’m not sure what this means? If anyone could offer any ideas of what I could try to get my Fitbit back on I would be very grateful, I haven’t had it long enough to warrant it breaking..

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @emily_gosden, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your Versa for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[SunsetRunner]

Welcome to the club. I'd worn my watch for 18 months and took care of it well. Yesterday was the day it decided to give out. First it was the screen, now it won't take a charge. I was online with chat support for an hour this morning and tried all the troubleshooting. The chat agent gave up, then let me know it was out of warranty (it was) and the best she could do was offer a 25% discount off my next watch from their webstore. I said no thank you. Why buy another Fitbit watch even at 75% of retail which only lasts 18 months. Onto researching a more reliable brand and watch. I sure do miss Pebble.

[JuanJoFitbit]

Hi @SunsetRunner, I'm sorry to hear that your Versa won't turn on or take a charge either. I'm also sorry to hear that it's no longer under warranty.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.