Versa won't turn on or take a charge

[benweiss]

My fitbit versa just shut off today for no reason. I have tried holding the left and bottom right button down. I have also had on the charger for a couple of hours. Any other ideas that could possibly help?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @benweiss, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.