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Versa won't turn on or take a charge

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‎06-28-2020 13:32 - last edited on ‎07-06-2020 12:54 by Fitbit Moderator

‎06-28-2020 13:32 - last edited on ‎07-06-2020 12:54 by Fitbit Moderator

Went into the ocean for 30 min and Fitbit versa won’t turn on. Left it in rice for almost 24 hours and left it on the charge as well. The charge was warm , but it won’t turn on . 

this was a regifted to me and since it’s an older version I’m not sure what to do! 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎06-28-2020 14:00

‎06-28-2020 14:00

My Versa battery died and I can't get it to charge now. I am on my third charger. When I have purchased a new charger it charges for maybe 5 charges and then doesn't work. I am really frustrated and don't know what to do next. HELP me please

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‎06-29-2020 16:26

‎06-29-2020 16:26

My versa was fully charged this morning  and when I looked at it an hour ago it was completely dead. Nothing. Won’t do anything on charger (which is new)

no lights on back. I tried holding in buttons to reset, cleaning with alcohol. Still nothing. I am also out of warranty 😩. Any ideas 🤞🤞

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‎07-04-2020 13:34

‎07-04-2020 13:34

Hi, I was just inquiring you as my fitbit is just simply not turning on and I dont know what to do anymore.I have tried using my other chargers to no avail.. so I dont understand what to do.. Please help me out as this is extremely frustrating.

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‎07-06-2020 12:35

In response to KentyKent22

‎07-06-2020 12:35

Hi everyone. A warm welcome to the Community Forums. I'm sorry for the delayed response.

 

@AJReal, thanks for the information provided and the steps tried on your watch. I'm sorry that you're going through this situation. Apparently you've contacted our Support team before and so you can receive further assistance I've updated your details to them. They'll send you an email shortly with more details. Keep an eye on your inbox.

 

@Kitten94 and @KentyKent22, thanks for letting me know about your watches and for using other different chargers to get them working again. I understand how you're feeling about this situation and let's work on this together. Before anything else, may I know if there is a green light on the back of your watch? If not, please give a try to the troubleshooting steps described in this help article. 

 

@SunsetRunner, thanks for troubleshooting your watch prior posting. You did a good job with that and I'm sorry that your watch is still not working. I was checking your details with the Support team and I was told that you already have a case created with them. Since they've provided you with assistance via email, I'd suggest to reply back to them if you have questions about their resolution.

 

I'll be around, keep me posted.

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