Versa won't turn on or take a charge

[Pigleme]

My Versa was losing time so I followed the answers provided in the forum's. Tried impairing with phone, uninstalled and reinstalled app and restarted Versa. I changed my settings from Network time to me selecting also. After three attempts with no success the only option left was factory reset. So I factory reset, battery was at 80% and it wouldn't turn back on. Had it on the charger all night and still won't turn on. It is also not vibrating when placed in the charging cradle. My Versa is only two months old so this is very disappointing as my Fitbit Charge lasted me three years.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Pigleme, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa was unable to turn on and take a charge after trying a factory reset. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution as provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe! 😀