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Versa won't turn on or take a charge

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‎07-06-2020 19:05 - last edited on ‎08-18-2020 07:08 by Fitbit Moderator

‎07-06-2020 19:05 - last edited on ‎08-18-2020 07:08 by Fitbit Moderator

For the past 3 days, the screen on my versa has been scrolling by itself. It has been losing its charge really fast also. Two days ago I reset it. Today, I had to reset it again but then it died completely. I charged it for a couple of hours and now it will not come on. I have tried doing a hard reset by holding all three buttons but the Fitbit icon never appears. So, nothing is happening. Please help!

 

 

Moderator edit: updated subject for clarity

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‎08-18-2020 07:07

‎08-18-2020 07:07

Hi @Dpquick, welcome to our Fitbit Community! Regarding the screen and charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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