Versa won’t turn on or take a charge

[LaurenM26]

My Versa has stopped turning on, ive tried holding down the back (left) and bottom right buttons which usually works but not this time. I’ve tried putting it on charge and used various ports and another charger and it still won’t turn on.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @LaurenM26, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.