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Versa won't turn on or take a charge

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‎07-28-2020 11:28 - last edited on ‎08-01-2020 05:21 by Fitbit Moderator

‎07-28-2020 11:28 - last edited on ‎08-01-2020 05:21 by Fitbit Moderator

My Versa won’t turn on. I thought out of charge so tried to charge it but nothing. Tried to reset it but no luck. Completely black screen. I opened the app on my iPhone and it’s not finding it. Is it dead? I believe it’s still under warranty. Please help.

 

 

Moderator edit: updated subject for clarity

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‎08-01-2020 05:20

‎08-01-2020 05:20

Hi @Rehanac, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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