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Versa won't turn on or take a charge

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‎08-27-2020 04:09 - last edited on ‎09-02-2020 07:17 by Fitbit Moderator

‎08-27-2020 04:09 - last edited on ‎09-02-2020 07:17 by Fitbit Moderator

My watch just went blank.  Recharged, nothing!

 

 

Moderator edit: updated subject for clarity

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‎09-02-2020 07:17

‎09-02-2020 07:17

Hi @PJsteez, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since the display is blank even though you have re-charged it.

 

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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