Versa won't turn on or take a charge

[Ciampaonline]

Hi everybody and thanks in Advance.

After few months I turned on my Versa and it worked for some data. Then due to some problems with the sync I did an hard reset. From that moment it doesn't turn on and doesn't charge. I also tried with a new charger but no way.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Ciampaonline, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't take a charge, even though you have tried a new charger and a hard reset.

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and follow the steps included in this help page in order to fix the syncing issue.

Finally, check out if your Versa comes back to life and it syncs your data properly.

Keep me posted on the outcome.