Versa won't turn on or take a charge

[Kylin]

My Versa was working this morning.  This afternoon it gave me a step notification with a scattered screen,  and froze.  It hasn't come back on since.  I've tried charging it,  restarting it using left & bottom right buttons, nothing.  All I've got is a black screen.  Any suggestions?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Kylin, welcome to our Fitbit Community. I appreciate the time spent trying to get the screen and charging issues resolved before contacting our forums.

I'd like to know if your Fitbit Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[Kylin]

Hi Juan,

It does not vibrate. I had it on the charger for an entire day and still no
go. The screen doesn't turn on or respond when it's on the charger.

Kylin