Versa won't turn on or take a charge

[GiedreGPU]

My versa has switched it self off and I can’t switch it back on . Have tried holding left button and bottom right but nothing !! I tried to charged it but unsuccessfully. Everything is ok with the charger and cable. Help! 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@GiedreGPU Welcome to our Fitbit Community. Regarding the screen and charging issues that your Versa has experienced. I appreciate the time spent trying to get it resolved before contacting our forums.

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if it comes back to life.

See you later.

[GiedreGPU]

Hi. I tried both, no vibration when I’m putting it on the charger and no anything after 2-3 hours of charge. 

[305al]

I'm having the same problem.

I just purchased a new charge and nothing

[JuanJoFitbit]

@GiedreGPU Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

@305al Thank you for joining us in this thread and our Fitbit Community. Since you mentioned that your Fitbit device is also experiencing the same issue, I appreciate the time spent trying to get it back to life.

If you haven't done so, please try the troubleshooting steps that are advised in this help page. This article may contain steps that you already tried but you can skip them and proceed with the rest.

See you around.