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Versa won't turn on or take charge

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‎07-08-2020 04:24 - last edited on ‎07-20-2020 06:11 by Fitbit Moderator

‎07-08-2020 04:24 - last edited on ‎07-20-2020 06:11 by Fitbit Moderator

Hi,

My Versa has suddenly stopped working and will not charge.

I bought it in January 2020.

I've tried different chargers and resetting it  but nothing works. 

This is really frustrating!

 

 

Moderator edit: updated subject for clarity

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‎07-20-2020 06:11

‎07-20-2020 06:11

Hi @Granite-24, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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