Versa won't turn on unless it's connected to the charger

[KenDee]

Hi all, 

For the past week, my Versa has been powering off sometime just after midnight. It refuses to turn on with regular button presses and only powers on when I put it charge. I leave it to charge up to 100% before removing it from the charging dock and seems to last all day. Any idea what’s going on here?

Thanks in advance!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @KenDee. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

While reading your post I was wondering if your watch vibrates when you connected it to the charger? If it doesn't, please try the steps below: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing another factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

[KenDee]

Thanks for your response @MarreFitbit ,

Thankfully, it's working again now. This happened to me last year as well and factory resetting allows me to use it again, despite the data loss. I'm just wondering what's the trigger that causes it to suddenly die even if the battery sensor reads 50%+.