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Versa won't turn on unless it's connected to the charger

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‎07-24-2021 09:48 - last edited on ‎07-25-2021 04:08 by Fitbit Moderator

‎07-24-2021 09:48 - last edited on ‎07-25-2021 04:08 by Fitbit Moderator

I installed the latest software update on Wednesday, since then my versa has automatically shut down (not dimmed screen) for the past two nights in a row. Both days being fully charged. When placing the watch on the charging port after noticing the shut down, the screen shows that the battery is at 90% or more.

 

This happened again today for a third time. I then did a factory reset and repaired my versa with the app. It shows 100% charged but as soon as i take it out of the charging dock, it dies and shows 0% batter.

 

I haven’t had any battery issues until I completed that software update this week.

 

highly disappointed.

 

Moderator Edit: Clarified subject

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‎07-25-2021 04:10 - edited ‎09-15-2023 06:06

‎07-25-2021 04:10 - edited ‎09-15-2023 06:06

Hi there, @Laurenvr. Welcome to the Community Forums. Thanks for the details provided in your post and for trying to troubleshoot the issue with your Versa before reaching out. I understand why you're feeling highly disappointed. 

Since you've exhausted all steps we could've provided here in the forums, The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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