Versa won't turn on when removed from the charger

[Jah1914]

My Versa is fully charged.  When I tap the screen it will turn on while on the charger, but once I remove the device it turns off and will not power on.  I've tried all the suggested reset suggestions posted.  What can I do?  Please help.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jah1914. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa screen won't turn on when not connected to the charger. Thank you for your efforts to resolve the issue and for letting me know that you've tried already all the reset suggestions. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance. 

[Jah1914]

Hi Liliya,

Thanks but the suggested remedy didn't work.  We're trying something else.  

[LiliyaFitbit]

Hi @Jah1914, thank you for your reply. 

I appreciate your efforts and the additional details. I could see that our Support team got in touch with you. I know they will be glad to help you out and provide a solution, please keep working with them. 

Let me know if you have any questions.

[Katiew3]

I am having the same problem. My Fitbit will turn on when it is on the charger but the minute I take it off the screen goes black. I made sure it is fully charged, I have tried resetting it I’ve tried doing the hard reset and nothing seems to work. Screen turns on when on charger but goes black as soon as it is removed. Help!

[Jah1914]

Hello,

I ended up working with the help desk and after serveral failed attempts to reset the device they replaced my Versa under warranty.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Katiew3. Thank you for your reply, @Jah1914. 

@Katiew3 thank you for joining the thread and sharing the details of the issue with your device and the steps you tried to resolve it. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your efforts.

 @Jah1914 I am glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for your time and efforts. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

I'll be around if you need further assistance.