Versa won't turn on.

[Tinirhee]

My versa is about 4 month old. It has randomly turned off and will not turn back on 2 days in a row. Yesterday I assumed the battery died. I charged it last night, it turned back on on the charger. Wore it to sleep last night and noticed on the way to work it had turned off again. It was 100% charged last night. It synced at 11:02pm. Now nothing, will not turn on at all. 

[JuanJoFitbit]

@Tinirhee welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge even though you charged it completely.

I'd like you to try the troubleshooting steps that are listed in this help article. After trying these steps, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 

[Tinirhee]

I have tried all these things, it still does not work. When I place it on the charger it will wake up (sometimes, now) and say 0%, then the fitbit logo shows up, then it says 100%, then it just goes black again.

[JuanJoFitbit · Accepted solution]

@Tinirhee I'm sorry for the late response. However, I appreciate your time spent trying the troubleshooting steps shared previously.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions! 

[jlo8937]

I'm having the same issue 😥 which makes me really sad cause I'm in a step competition. One day it went back to working fine and now it's doing it again and now after 5 hours of trying to take it off the charger it still won't stay on.

[JuanJoFitbit]

@Tinirhee it's great to see you in our Fitbit Community. By the way, I'm sorry for the late response.

Since your Versa is experiencing the same issue, please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours. Finally, monitor your Versa and see it it keeps a charge.

Let me know how it goes! 😀