06-15-2018
00:36
- last edited on
06-17-2018
04:21
by
AlejandraFitbit
06-15-2018
00:36
- last edited on
06-17-2018
04:21
by
AlejandraFitbit
Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?
Please help!
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
01-31-2020 12:25
01-31-2020 12:25
I’m having same issue. Went running yesterday, and the watch wouldn’t respond to any apps I tried to use. Reset it per Versa guidelines. It was at 53% battery last night. Decided to charge it. Woke up this morning to a dead watch and will not turn on at all. Tried the reset buttons as well as tried the three buttons mentioned above. Still nothing.... it’s just barely over the year warranty and I’m pretty upset that I paid this much money for a watch that only lasts a year...
01-31-2020 13:09
01-31-2020 13:09
Krystle cording let's see if we can fix it. I take it you charged it overnight which I think is the problem with Versa's. In my situation I charged it overnight and caused it not to respond. What I would suggest that you do is not to do anything with your Versa for two days ( no more than three days) then hold all three buttons down until the Fitbit Logo comes up which can take up to 10 mins. So don't let go. Try this and let me know how you get on. If that doesn't work then I would say that it is dead and I would get onto customer services and demand a replacement as they know of this problem and have done nothing about it
01-31-2020 15:29
01-31-2020 15:29
Just FYI. The 1 year warranty is a fraudulent bait and switch scam Fitbit has. They don’t go off of purchase date of when you purchased it. They go off of purchase date from when the store purchased it from them to sell. So my warranty was up BEFORE I even purchased it from the store. The only thing they offered was gave me a 25% discount on a new one. So essentially pay them MORE money on a product that may or may not last, and obviously doesn’t have a good track record by looking at these comments alone... Fitbit is a JOKE!
01-31-2020 16:36 - edited 01-31-2020 16:39
01-31-2020 16:36 - edited 01-31-2020 16:39
KrysteCording, so you have already asked them for a replacement? Did you tell them that their Fitbit Versa is not fit for purpose and that on their own Forum they have known about this problem for nearly two years but done nothing about it? Therefore you are not willing to accept this offer of 25% because they have sold you a watch that has a known problem and therefore does not comply with the Sale of Goods Act.
You need to courteous but firm and demand to speak to a manager and if you don't get anywhere with that write to Fitbit's CEO
Best Answer01-31-2020 16:49
01-31-2020 16:49
I told them about the forum and the issue being VERY well known. I also told them that it’s unacceptable that they offer me a discount to only have me give them more money because the last product I bought from them is unreliable and obviously faulty. They are currently ignoring me now. I’ll see what tomorrow brings....
02-01-2020 20:25
02-01-2020 20:25
I’m having this issue too - I’ve been trying to get my watch to charge for 4 weeks and customer service just tells me to try the things I’ve already tried... no information on how to return it. Unfortunately we bought it directly from Fitbit and their customer service is awful. I wish we would’ve bought it from Amazon and then I could just send it back. I don’t even want it anymore because I’m so disgusted with the lackadaisical responses that I get from the support team.
02-01-2020 21:09
02-01-2020 21:09
The fitbit was bought back in May 2019. Then suddenly one day it doesn't turn on or charge. Its less than 2 years old. The shop would not fix it, because of their policy. So I was hoping to find a solution online, yet, it seems there's no hope in fixing it.
Need help!!!!
02-01-2020 23:00
02-01-2020 23:00
Mine has done the same. 1 year 2 months old. a couple of days ago it turned itself off and it is dead. Looks like it's not just me.
02-03-2020 06:17
02-03-2020 06:17
I have tried to press the 2 buttons for minutes at a time, now I'm trying 3 minutes, all 3 buttons. Still nada.
When it turned suddenly off, I had 85 % battery, but I tried charging for a full day anyway. Nothing, it's dead as roadkill. This is my second fitbit, thel ast one did the same! Help me please
02-03-2020 16:46 - edited 02-03-2020 18:03
02-03-2020 16:46 - edited 02-03-2020 18:03
Peckham, I don't mean to be cheeky but have you read any of this thread? if you had you would have seen the countless examples of dead Fitbits. They just litter this Forum like roadkill rabbits. Plus you will see from most of my posts that what you DON'T DO is Charge the Fitbit overnight.....this will just KILL it....far from saving it it will burn it.
Plus what you don't do is hold down two buttons....just a total waste of time....it just doesn't work. I don't know where you got that solution from but I can tell you it just doesn't work.
What I know is this you have two possible solutions and they are these:-
1. (as Wyoming says) throw it in the trash and buy a Garmin.
2. Leave it for at least two days and at the end of day two, press and hold the three buttons down ( not two but three) and hold them down for at least 5 mins or up to 10 mins until the Fitbit Logo comes up. If that works then you will have to reset it with your Computer and treat it like a brand new Fitbit. I'm not guaranteeing this will work all I'm saying is it worked for me and some others and it just might work for you.
I used to suggest that people go and phone Customer Services and demand that they give them a replacement but that just doesn't seem to work now because the new owners Google, appear to have struck a policy of "we don't care"...you pay your money you take your chances. They have gone from one of the best customer services to the worst (overnight).
What I'm telling you is that if my Fitbit dies one more time ( it has died twice on me)..... it is going into the trash can and I am getting a watch that works and has a customer service that really cares and from what I read the way to go is to get a Garmin....(well so Wyoming has recommended). I really hope my solution works for you
02-03-2020 17:54
02-03-2020 17:54
Best Answer02-03-2020 19:54
02-03-2020 19:54
Did you, by chance, just update it with the latest update Fitbit put out? My husband is wondering if that’s where the problem lies. I had just recently done the update when shortly after it my watch started being wonky. Anyone else have their watch die shortly after an update?
02-03-2020 20:12
02-03-2020 20:12
Best Answer02-03-2020 20:18
02-03-2020 20:18
In the post that announced the latest firmware which was closed out due to the firmware working for most users, there were users that had reported that after installing this firmware they had issues. Unresponsive Versas, not able to turn on the Versa with one button as before, excessive battery draining issues especially if you turn off the device at night, the battery would drain excessively causing the device to be dead in the morning.
02-03-2020 20:22
02-03-2020 20:22
I think it's a combination of the product having the issue and not addressed from the get go and the firmware which probably had some coding errors. Perfect combo to destroy a faulty device.
02-03-2020 20:28
02-03-2020 20:28
Wyoming, you are totally correct....it’s nothing to do with the Firmware. I have updated the firmware and it worked. This problem is built into the Versa and Fitbit know about and have chosen to ignore it. Personally I think it something to do with charging or maybe over-charging but I’m not an engineer but it appears that most dead Versas are due to charging. Anyway people keep making excuses for Fitbit and blame it on Firmware.....whatever they want to believe. They need to waken up and smell the coffee. The Fitbit Versa has a built in problem and the fault lies with Fitbit. They are faulty products..simple as
Best Answer02-03-2020 20:29
02-03-2020 20:29
Ok- so have you seen what fitbit is doing for all of these people that they are purposely killing their devices with the update?
02-03-2020 20:40
02-03-2020 20:40
02-03-2020 20:46
02-03-2020 20:46
The users who where still within the warranty period Fitbit was replacing them with refurbished ones but who knows how long those will last. If you were out of warranty, the best offer they got was 25% of another device. Like why would you consider getting another Fitbit. So basically those users were SOL. This is my last Fitbit product since Fitbit will not address their issues with their devices and puts the blame on everything else under the son.
02-03-2020 20:51
02-03-2020 20:51
I never the update and refuse to as well. I'll deal with the annoying reminder until my Versa dies then switch to a different brand.