Versa won't turn on

[SunsetRunner]

I went to bed with my versa on and it was at 52% battery. When I woke up, it wouldn’t turn on at all like it was dead. I put it on the charger for about 2 hours and still nothing. In the Fitbit app, it cannot detect my watch. I have tried resetting it by holding down the buttons but still nothing. Has anyone experienced this and found something that works? 

Moderator Edit: Clarified subject

[Todd50]

Thank you
I have done the trouble shooting step and now in line for tech support
chat. I will mention you name as per your instructions.

Todd50

[MarreFitbit]

Hello everyone!

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

As mentioned above, we understand that the outcome of your cases with our Support Team are not fulfilling your expectations, but keep in mind that every case is completely different from the other's. For more information about the outcome of your cases, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around.

[Todd50]

Okay so got no where with tech support with Fitbit getting my versa to operate.

My product review going forward is Good functionally with very bad reliability.  My opinion is do not buy if you want it too last past 18 months- this is a disposable smart watch Not built to last.

[szigo]

I just got done with customer support and the exact same solution was offered to me. Like you I am debating on using the discount or finding an another product. I purchased mine in the same time frame as you did so I feel your frustration.

Hopefully with enough of us posting here and contacting customer support there will be something done for this.

[Molly1031]

Hi, Thank you for the suggestion. My Versa is functioning perfectly and properly. I’m very pleased and hoping for continued success. Kudos to Asia17.

[DHGRunning]

The Fitbit representative made it clear (here https://community.fitbit.com/t5/Versa-Smartwatches/Versa-won-t-turn-on/m-p/4312442/highlight/true#M1... ) that they can't (or won't) address our concerns. If we don't have a warranty (or it expired) we have no recourse. It looks to me like they have a lot of unhappy customers, but I don't think they view it that way. Say, for example, they sold 1,000,000 units and 500 people are unhappy that their products malfunctioned. That's really a small percentage. In other words, it may look like a lot to us, but not to them. (And in truth we'd be talking about 1/2 of 1%.) Unless there's some sort of critical mass of unsatisfied users, I think the most we'll get is a discount. Either we'll be satisfied with that or not.

[Hbvalade]

I’m having the same

issue now. Had a low battery put on charger for 3 hours. Now I won’t turn on, it doesn’t even seem like it charged and I cleaned the charging cables, tried different outlets and Fitbit can’t locate my decive. So now I’m not sure what to do...

[DHGRunning]

I was briefly able to get my display to work today. It turns out that the battery is full. When I sought help they told me that it was fully charged because the watch had synced. I didn't believe them, but they were right. (That might be the case with you too.) It could very well be that it's the display that's messed up, not the battery.

[SunsetRunner]

Yes, thank you.
This just confirmed it for me I will not be purchasing any Mote Fitbit products in the future.



Sent from my iPad

[Todd50]

Last night My Fitbit screen started to respond and I was so happy thinking maybe the sync or Fitbit team fixed it in the background. This morning the versa screen was stuck on the Fitbit icon and unresponsive again.  The red light on the back of the watch is in constantly and watch is warm.

i am not even going to bother calling in for tech support this time as I don’t see a discount suffice.  Thank you for everyone sharing their Fitbit issues as this helped me try to work in fixing my watch.  I am really missing using it and now need to research Smart watches to find the the best solution.  Any suggestions for this group would be appreciated.  Take care

[Tcole53]

Same thing and it has charge 92% the green dots comes on as if it wants to power on and then it shuts right back off 

[Wesey74]

Hi I seem to be having the exact same problem as everyone on here. Black screen. Tried factory reboot etc. Has anyone had any successes in fixing? Thank you 

Moderator Edit: Formatting

[aliebendixen]

The exact same thing happened to me!! I went swimming and some of the buttons stopped working and it would randomly swipe down on my notifications. The screen still worked. I charged it last night and this morning the screen was completely blank! It will not work at all. I tried syncing it but my bluetooth cant even find it. 

[Tcole53]

Same I just found my original box with receipt just so happens I purchased 6/26/19 so I’m going to go to Best Buy tomorrow and see if they can swap me out for a new one I need my watch

Sent from my iPhone

[Wesey74]

I called customer service and they were really helpful and are sending me a new one as it's still in warranty.  Thinking about mine has not been functioning all that well for a few weeks - Bluetooth dropping out, notifications sporadic etc.  Call customer services! 

[MarreFitbit · Accepted solution]

Hello everyone!

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen the majority of you have contacted our Support Team, so my best recommendation will be to keep the conversation with them as they'll know what the next step to try based on your warranty status and your specific issue. Discounts and replacements depend on tracker model and other factors.

Hi @aliebendixen, welcome on board. Thanks for the details provided about what happened to your Versa. Please refer to this post for troubleshooting steps. Make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. I would also contact them on your behalf if necessary, just mention me and I'll move forward with the request.

Hello @Tcole53, thanks for stopping by. If you cannot longer get any help from Best Buy, please let me know so I can forward your concern to our support team so you can get further help.

I'll be around, keep me posted.