Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[MarreFitbit]

Hello @Jennifer9, thanks for getting back to me and for the details provided in your last post. I created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond. Please stay tuned to your inbox! 

Let me know if there's anything else I may do for you.

[Lisalippeatt]

I had to get a new watch Fitbit sent me a replacement

Sent from my iPhone

[MamaccBitFit]

That's what they're doing for me too.  

[Taliah2005]

Hi @MarreFitbit I made a post as well but no real help there, I did what you said in your earlier post but I still can't get it to work.. What are our next steps...?

[MamaccBitFit]

I called to toll-free number.

Moderator edit: personal info removed

[Michelleohio]

If your fitbit is under warranty, contact the help staff and follow their directions.  If you still cannot get it to work, tell them that it is under warranty and you would like a new one.  The same model would be free and a different model would be 50% off.  They will send you the face.  You will need to use your straps and cradle.  I went through three watches in a week or two.  The last one has worked fine for the past month.

[AlyssaAlyssa5]

Can I get my problem forwarded to support please. I work during the time of your live chat and I do not see an option for an email support. I tried the steps to restart and factory reset that was listed on this thread. Thank you.

[Michelleohio]

I remembered receiving an email.  I don't know if this will work, but try this address: 

https://contact.fitbit.com

[MarreFitbit]

Hi there @Taliah2005 and @AlyssaAlyssa5, thanks for letting me know that the steps recommended above haven't worked for you. I created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Thanks everyone for helping out here, I'm glad to hear that you all are now back in business!

I'll be around if there's anything else I may do for you.

[Rohit1987k]

I am facing same issue. I dint turn on for few days when i started and put it on charging after few hours fitbit logo started coming but thats it and when removed the charging its black screen. I tried 3 button continuous holding for around 1 minute but nothing is happening. Please suggest 

[MarreFitbit]

Hi there @Rohit1987k, welcome here. Thanks for the description about your Versa's behavior and for taking the time to fix it by following the tips and recommendations provided here. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums, jut keep in mind that we may take a bit long to get back to you. If you have any questions, don't hesitate to let me know.

[Rohit1987k]

Thank you for your response Marre. I was really feeling sad about what would i do now. Thanks for raising support case and providing hope on this matter

[MarreFitbit]

You're very welcome @Rohit1987k! 🙂 I'll be around if you need anything else, just mention me and I'll get back to you.

[Chikagrace]

I was able to get it back on by holding the 3 buttons for a minute.
Now my Fitbit only stays charged for 9 hours at the most.
I am thinking of buying a new one. However, this one is only a year and
half old. The extended warrenty was not purchased

[Bobber]

Thousands having the same issue since firmware upgrade and Fitbit won’t acknowledge.  Every thread on this forum is filled with Fitbit devices dying a slow and certain death.  Mine is completely useless now.  I’m done with Fitbit.

[Chikagrace]

It was since my last update. I’m hesitant to purchase a new one. I think I
am going to get the Samsung watch.
If they would replace it I would consider staying with Fitbit. Again, a
Fitbit should last more than a year and a half. Not happy
I love the Fitbit app. I wonder how the Samsung health app measures
compared to their app.
--

Moderator edit: personal info removed

[MarreFitbit]

Hi there @Bobber, please know that we truly acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Hello @Chikagrace, thanks for getting back and for the update. Since this sounds a bit more serious, I've created a support case on your behalf - you soon receive an email from Customer Support at the email you used to register with the Community forums, just keep in mind that we take a bit long to get back to you as our support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[OscarRivasss76]

Hi there, I have tried what you tried helping other people with but I still dont understand why it is not turning on.. What do I do other than restarting and factory reset attempting? Thank you

[Emer1987]

hello,can you assist me with my fitbit please. it is now not charging with both of my chargers and that i did the (finding the supply of troubles) however it stated to touch you online. thank you.

[Shalini77]

Tasha, Im having the same problem and dillema..

Can I get a case opened too because I would be happy to send mine in for a replacement. The touch screen is not wanting to work anymore, and sometimes it turns on and sometimes it doesnt.