07-14-2020 05:40 - last edited on 07-20-2020 04:27 by MarreFitbit
07-14-2020 05:40 - last edited on 07-20-2020 04:27 by MarreFitbit
My Versa was working fine 2 days ago. Yesterday I noticed a lag in my notifications, then the notifications just stopped altogether. I attempted to restart the device in an effort to get my notifications back. I was unable to use the side buttons, so I had to force the power down using the screen (Settings > About > Shutdown). Now I cannot get it to come back on using the steps provided in other threads. When I put it on the charger, nothing happens. It was at 14% battery when I put it on the charger. My app says it hasn't been synced since yesterday at 7:50 AM.
Moderator Edit: Clarified subject
07-19-2020 18:34
07-19-2020 18:34
I have exactly the same issue - left the versa charging overnight, this morning it is very warm, and it won't turn on. Holding down the buttons doesn't do anything. There is no response from the device.
07-19-2020 19:28
07-19-2020 19:28
07-19-2020 23:26
07-19-2020 23:26
I have been trying to charge my Versa Lite for days using different outlets, holding down the buttons some seconds to minutes at a time, even pressing the button repeatedly. Nothing has worked and I haven’t even had it for that long. It doesn’t show any indication of charging like it normally would have. The screen is completely black and I am very disappointed. This has happened before and I’ve been able to wake it up again, however it’s been four days without my watch and I’m losing hope.
07-20-2020 04:35 - edited 04-10-2024 08:54
07-20-2020 04:35 - edited 04-10-2024 08:54
Hi there @JennyDenson and @RyBerts, welcome to the Community Forums. Thanks for the details provided in your post about your Versa smartwatches' recent behavior. I appreciate you've tried to troubleshoot them prior to posting here, I'll be glad to further assist you with that.
Since none of the steps you tried have worked and as per the description of your posts it seems that the battery of your Fitbits may not be properly charging and therefore, they won't turn on. Said that, I recommend doing the following:
If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account):
Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Thanks for your help @Chikagrace.
I'm looking forward to your response, keep me posted.
Hi there @MarissaT22, welcome on board. I'm sorry to hear about your Versa Lite's behavior, I totally understand where you come from. Thank you for all the steps you tried prior to contacting us.
I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual. We hope your issue is solved soon.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-24-2020 23:24
07-24-2020 23:24
07-25-2020 05:31
07-25-2020 05:31
Hi there @RyBerts, welcome on board. I totally understand where your concern is coming from. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...