Versa won't turn on

[AmelieT]

I have a 3 year old Versa that now doesn't start at all. I've tried all the troubleshooting steps. The problem started when I recently switched phones from iPhone X to iPhone 13. At first it was difficult and took a long time to sync the Versa to the new phone and get the notifications to work. When I finally got it to work the Versa turned black and never turned back on again. As I said, I tried everything. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @AmelieT. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

As a first approach, I'd like to confirm that you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?

If the restart doesn't work and your Versa does not vibrate while trying to perform the restart, please make sure you've followed all the steps provided below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa from your phone's Bluetooth before performing this step): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Hope this helps. 

[AmelieT]

Thank you Maria for taking the time to help me. I tried all the steps as per your instructions and unfortunately nothing helped.

[MarreFitbit]

@AmelieT I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

[JoeZ.]

Me too! 😞

[MarreFitbit]

Hi there, @JoeZ.. Thanks for stopping by. I understand how you must be feeling. 

To better assist you, please make sure to follow all tips and recommendations I posted here. 

Hope that does the trick for you.