Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[MarreFitbit]

Hi there @Emer1987, welcome to the Community Forums. As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Hey there @Shalini77, thanks for stopping by. Before doing so, would you mind confirming that you've tried the steps I recommended in this post? 

Keep me posted.

[Shalini77]

Hi thank you for the post. I already tried resetting it before, but I did clean the lens and tried to use another charger. I do not see any error message on the screen like you said. I also used different ports like you said but still nothing..

[MarreFitbit]

Hi @Shalini77, thanks for confirming that you've tried the steps recommended. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[Emer1987]

Hi, I did that as well and I do not see any fitbit logo popping up when factory resetting it. Did you get a reply from your support case that @MarreFitbit made for you? Did you figure it out.

I still cannot figure it out. How do I resolve this

[MarreFitbit]

Hi there @Emer1987, I appreciate you've followed the recommendations provided. I created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

We hope to get you back on track soon.

[Emer1987]

Thank you, I will await that.

[MarreFitbit]

You're welcome @Emer1987.

[Chikagrace]

Hi, I am sorry that your Fitbit won’t turn on. I had this same problem. I
was able to hold down all 3 buttons until it came back to life. I would
say over 30 seconds closer to a minute.
However, now it only holds a charge for 8 hours.
I hoe this works for you. If not, I can look into some other options.

I am hearing that many people are having problems since the last update. I
have a support ticket in. I will let you know how that goes.
Take care and give the a try.
--

Moderator edit: personal info removed

[JoelIngram]

My fiancée’s still refuses to turn on. I have tried every single suggested step on these pages. It is the same situation as other users. Black screen, nothing works to turn it on. We have tried literally everything. There are no lights on the back, so we know it is not switching on, rather than just a screen fault. 
She has tried logging on to post here herself. It tells her that her password in wrong (it isn’t). She clicks on forgotten password. And follows the link to change it. Then tries to use the new one (that she has just created) and it says that it is incorrect password again (even though it has just been changed to this). 

I tried contacting Fitbit customer services direct for her. They told her to reset her password! Even though my email explained that she had done this numerous times.

This is very frustrating. I bought her the Versa about a year ago, and she hasn’t been able to use it for a couple of months now. I am already on my second Versa because the screen stopped working on mine about 6 months ago. I wouldn’t recommend them to anybody else based on how poorly they seem to last. 

[Chikagrace]

I know your pain. Mine only stays charged less than a day.
Have you submitted a ticket? Did you purchase the extended warranty? Did
you also update yours recently? It may be coincidence but that’s when my
problem started.
I know in some cases they are able to send replacement. It’s worth a shot.
--

Moderator edit: personal info removed

[Vjstrom]

Last night I updated my Fitbit and left it on the charger for most of the night. This morning the Fitbit will no longer turn on. I have tried the restart procedures, which had no effect.

[ConnyVC2809]

Fitbit Versa went completely out, I left it charging and it never turned back on. Please hepp!!!

[WBaird0414]

I tried doing a factory reset and it still won't turn on. I'm super
disappointed. I've tried everything!

Moderator Edit: info removed

[MarreFitbit]

Hi there @joeIIngram, thanks for stopping by. I'm sorry to hear that you and your fiance are you going through this situation. I couldn't find any support case on your behalf, so I guess you contacted our Support Team under your fiance's account. If you're still in touch with them, I'd suggest to wait until they reach out to you again, due to recent events affecting our operations, support options are limited and wait times are longer than usual what means it may take almost 7 business days to respond. I cannot create a new case for you as it will take longer, so I'd appreciate if you wait the next few days to receive a response from our team. Keep in mind that they will definitely continue working with you.

Hey @Vjstrom. I've seen that you contacted our Support Team after posting here and they were able to help you. 

Hello @ConnyVC2809 and @WBaird0414. Thanks for the details provided in your post, I understand where you are coming from. 

Please refer to this post for troubleshooting steps. Please make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

On the other hand, I understand that the outcome of your cases with our Support Team are not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your cases, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around.

[ConnyVC2809]

Thank you, I tried everything suggested but nothing worked, now my Fitbit gets extremely hot and still doesn't turn on.

[MarreFitbit]

Hi there @ConnyVC2809, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[ebebante]

Fitbits are the only unreliable devices I know. My HR died on it's on, My Charge3 died on it's on, My versa died on it's on, the best they could do is give me a 25% $ discount on my next device. In my whole life the only devices that have failed on me like this are fitbits, not routers, not cellphones, not TVs not smartphones but Fitbits. This is my last watch i'm buying from fitbit. My next step will be the one to continually scream to bring them down because this reliability is unacceptable.

[Staci1023]

Mandy. Have you heard anything back from Fitbit? I too had the same problem and still nothing.

[Rwcversa]

I am having the same problem. My less than two year old Versa stopped working yesterday afternoon. It will not charge, turn onoon anything. Of course it is outside of warranty and well , I guess that's the way it goes. 

[Staci1023]

I am outside warranty as well but this is ridiculous. It did some weird update then immediately died. The problem is with Fitbit. They need to fix this problem.

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