Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[BELLAC26006]

Same here. Had mine on over night, woke up next morning and was completely dead. Won't change, reset it anything.☹️

[ViCharlotte]

Hold all 3 buttons down at the same time wait till starts blinking Sent from my Verizon, Samsung Galaxy smartphone

[Jwing]

I am having the same problem. It won't turn back on.

[Jwing]

i am having the exact same issues

[missdardy]

I reached out to Fitbit and informed them I exhausted all the trouble shooting suggestions. They are sending me a replacement versa. I should receive it this week. 

[AlvaroFitbit]

Hello everyone. Let me help you with your Versa's not turning on. If you haven't tried then please do the following:

Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. This will ensure that the device is charging. 

After this try changing the clock face. If the issue persist please let our Support team know about this so they can further assist you.

@Lordsnooty thank you for all the help you have provided to everyone in this thread.

Keep me posted.

[Lordsnooty]

AlvaroFitbit thanks for your kind words but I won't be helping anyone in future with their Fitbit as the last person accused me of writing on her feed. I haven't a clue what she meant but all I was trying to explain was some solutions on how to get the Fitbit working. Obviously she didn't want help or she was in bad form. It's like and old saying " you can take a horse to water but you can't make it drink".....therefore I am tired of taking horses to water. So this is the last time I will be writing on this forum

[Wyoming101]

My versa was charged but not keeping accurate steps all day.  So I did a restart and I'm having the same issues as everyone else.  Holding all 3 buttons does not work.  I've had nothing but trouble since I've bought it.  It was a waste of money.  Now it's just a black screen that won't turn on.  Very frustrating and discouraging.  Why can't Fitbit figure out what's going on when plenty of other people are having the same problem?

[sethington]

I'm having exactly the same problem.  This issue started very early AM on Friday 6/21/2019 and I have been unable to get the Fitbit Versa to turn on since.

Scott

[Brifisher]

Call customer service. They will run you through trouble shooting and when that didn’t work for me that replaced it. 

[Wyoming101]

I've called them and chatted with them a number of times...it was useless.
They never offered to replace it. I've had it maybe for 6 months if that.
Everything that has been suggested has been done. I don't understand if
this is a on going problem why can't Fitbit realize it's an issue. There
is definitely something wrong with their product.

I help promote the versa in stores last year and was given one to
demonstrate. I loved it there were no issues now I bought one it's a
waste of money.

[LiliyaFitbit]

It's nice to see you around @Lordsnooty @Wyoming101 @sethington and @Brifisher! I am sorry for the delayed response. 

@Lordsnooty I am sorry to hear about your experience in the Community Forums. I appreciate your participation and hope to see you around! We are continuously working to keep the Community a friendly, informative, and fun environment for everyone.

@Wyoming101 I am sorry to hear you are going through this situation with your Fitbit Versa not turning on. I totally understand how you are feeling as you loved it before and helped promote the device in stores. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

@sethington thank you for joining the conversation and sharing the details of the issue with your device. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Brifisher thank you for sharing your experience. I appreciate your advice to contact Customer Support and hope you continue enjoying your Fitbit Versa. 

If you have any questions, feel free to let me know.

[Dacqua]

Did not work for me either. Mine has been acting up for a couple of weeks. Battery use to last 4 days now 1 hour 

[LiliyaFitbit]

Welcome to the Fitbit Community @Dacqua.

Thank you for joining the conversation and sharing the details of the issue with your device. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

I'll be around if you need further assistance. 

[SunsetRunner]

I still can't get mine to turn on and all Fitbit is willing to do is give me a 40% discount. I just spent $230 on this and only bought it in March. I've only had it for 3 months and it's already broken. Why would I want to buy another one for another $140 when it's not going to work in 3 months.  Is there any other way to reset this or fix it

[BELLAC26006]

Ive been in contact with Fitbit, and I can't get any sort of refund or deal
at all. I bought off eBay for 140 and have no warranty. Well annoying. I
won't be buying a Fitbit again.

[SunsetRunner]

They won't give me my money back they say it's outside of the 45-day warranty. Nothing I've tried works no 3 buttons no two buttons not one button nothing. all they're willing to do is give me a 40% discount to buy another one. I'm not going to buy another one that's going to die in another 3 months. I want my money back or I want you to send me a new one

[BELLAC26006]

Same! I'm never buying another one!

[Wyoming101]

I've had to reset my non stop since I bought it. The last time I reset it
it never turned back on. I think in the beginning they were a great
product but now since there is such a need they are made to fast. Which
means the product is not as good.

I chatted more than once with Fitbit and it was useless. I called to and
they try to make me look like an idiot. This last time I called they
offered an replacement. Ive had mine less than 6 months.

This is a common problem and I don't understand why they just don't fix
it. Mine did not count steps correctly, the weather was always wrong, it
didn't sync most of the time. I agree with you they are not cheap and
money is being wasted.

[BELLAC26006]

I know. I am going to write them a bad review, and try sell mine as a
damaged product on eBay. Worth a shot I suppose.