Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[Wyoming101]

What is sad I help promote the versa at stores and at that time I had no
issues with it. I thought it was a great product and I wanted one. Now I
bought one it's nothing but wasted money.

[BELLAC26006]

I know. I am currently looking at replacement watches, but don't want to
spend as much money on it just incase.

[Wyoming101]

I did the same thing. Depending how much you want to spend you can get
different brands at a reasonable price. I just want one to count steps,
miles, and calories burned. As of right now I don't want all the extra
stuff.

[BELLAC26006]

Yeah. I'm still looking.

[katiemacny]

You would sell a dead watch on eBay , it's not damaged it's dead, doesn't speak well of you. 

[BELLAC26006]

No, just incase anyone wanted it for spare parts, or thought they could fix
it. I would explain what happened in the description.

[katiemacny]

I know it's frustrating, somebody dumped a dud on you, but don't do it to someone else. Yes fitbit has a lot to answer for, this product is not ready for prime time. They do their best to replace them, but they should just fix the problem. I can see where they can't help you since you bought yours second hand.

[BELLAC26006]

I wouldn't "dump" it on someone else. I didn't buy it second hand anyway.
If someone wants to use it for parts of something, knowing full well it's
broken, i wouldn't mind at all.

[Wyoming101]

Stop nitpicking. I keep getting emails and it's like two children going
back and forth. There are people who like to take a challenge and fix
things. I work with a number of people like that. If you're honest up
front then it's not a problem.

This is a site to help find solutions.

[LiliyaFitbit]

Welcome to the Fitbit Community @SunsetRunner. It's nice to see you around @BELLAC26006 @Wyoming101 @katiemacny.  

@SunsetRunner @BELLAC26006 thank you for joining the conversation and sharing your experience. I am sure Customer Support tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences.

@Wyoming101 thank you for sharing your feedback and experience. I am glad to hear you're getting a replacement. 

@katiemacny thank you for your time and support. 

I appreciate everybody's efforts to keep the Community a friendly, informative, and fun environment for everyone.

I'll be around if you need further assistance. 

[AmandaScott4]

I am having the same issue, I have tried to reset it, holding down the three buttons for several minutes and nothing. It has been on the charger for several hours. 

[Yogijmass]

Did your fitbit behave normally after it finally restarted?

I had the same issue but support only had me hold the 3 buttons for like 15 sec, and of course, nothing happened. 

[Wyoming101]

No it did not. I had to restart it more than once. Nothing was being
counted accurately.

My replace has been working fine so far.

[Wyoming101]

When I contacted Fitbit I mentioned that a number of people have had the
same issue why not research it and fix it. The answer they're doing the
best they can. Honestly I don't think so because what I've read this has
been going on for a long time.

[GalenHill]

My never worked again and I used my friend's charger to rule out my
charger. Plus it is SO hard to hold down those buttons for several
minutes!! So many people tried to do it for me but after 4 minutes they
just stopped. This is ridiculous in my opinion. I paid FitBit $250 for my
Versa and it lasted a year. Bad product! They need to fix this issue and
do a free recall on this matter. It is happening to too many customers!!
I bought it as it is waterproof yet I never even put it in the water. I
always took it off. I was so careful with it. Come on Fitbit you need to
do something about this problem without throwing it back at your customers!!

[GalenHill]

Did it ever come on again? Is it ok now?

[AmandaScott4]

No, it still won’t come on.

[Wyoming101]

I totally agree with you. They sent me a replacement. What's funny so far
this one is working. My other one did not count steps right or anything
else. I agree they need to find out what's the problem and do a recall. I
was told they are working on it. Everything I've read this has been
happening for awhile so why is it not fixed?

[Mlaws1123]

I have to say this is the most frustrating thing. I have had my Versa for 14 months (that means no more warranty!) and it’s dead. I haven’t overcharged it, I’ve tried the 2 button restart method and the 3 button restart method (for 10 seconds up to 15 minutes!!), and when I called customer service today, the best I could get was 50% off and a free band. I know it’s beyond the warranty but only by 2 months- it’s a $200 watch!! My HR Charge last 2.5 years and it just physically fell apart but still worked. This is so incredibly frustrating and I’m so ready to walk away from Fitbit. The customer service agent was pleasant but clearly they are not making quality products any longer. 

[GalenHill]

I agree. To pay what we paid the product should have lasted longer. At
least 2 years! My lastest barely one year. I live in two different states
so I couldn't access my warranty easily. The company should do a recall
and fix this problem. Too many customers are having this happen. If they
want to stay in business in the future they better change this and deal
with the customers in a fair way. Their warranty has so many "but ifs".
Come on FitBit I believed in your product and am so disappointed.