Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[Wyoming101]

I agree. I think when a company as a high interest in a product they are
only worried about quantity not quality. Which in return causes a number of
issues for customers and more work for the company. Many things are made
from cheap or refurbished parts.

[SunsetRunner]

I completely agree. What a **ahem** product

[katiemacny]

Why is this page marked solved, it's obvious this problem is far from solved. I think when the problem is truly solved, and a new product rolled out, every Versa owner deserves a replacement.

[sethington]

The cost of quality is high but if you don't have a quality product, you will likely lose customers forever.

I've had two brand new Fitbit Versa units each die in under 7 months.  If this third unit also dies like this I will have lost my faith in the Fitbit brand.

Scott

[Wyoming101]

I totally agree with you or a refund.

[Wyoming101]

The problem is quality if it was high then many of us would not be having
the same problem. When a product is in high demand companies go for
quantity not quality. It's all about money.

[crkjsk22]

I too am having the same problem. I have tried everything to get it to turn on.  I've held down all the buttons for several minutes until I can't feel my fingers anymore....  It will not turn on.  

[katiemacny]

Not surprised to hear that, the only thing you can do is call customer service and get it replaced.

[lisaben]

I called support and my Fitbit will not turn on.  It has been 14 months and is now useless but past warranty the 1 year warranty.  Very frustrated, a lot of money for only 14 months. They offered me a discount on a future purchase but I will not purchase one again with only lasting 14 months. 

[SpeedyDuck]

I have had the exact thing happen to me.  I’m really frustrated.  Loved using this device.   I have only had it for 4 months.    The battery was getting low and I put it on the charger over night.   When I woke up the screen had almost a back light on but you couldnt see any writing.   I powered it down to restart it and it has never turned on again.    I have tried a test with no luck 

[GalenHill]

It is so upsetting. I really miss mine.

[Wyoming101]

It is very frustrating. I would call and have Fitbit send an replacement.
It should still be under warranty.

[GalenHill]

Mine isn't. A few days over a year. I read their warranty recently and
now it is for only 45 days, with an option to purchase a 2 year warranty
for about $40. Thank you though.

[Wyoming101]

I had mine under 6 months and I received an replacement. It doesn't hurt to
try.

Honestly the point is they need to have complaints of their product. You
paid a huge chunk of money for a product that is useless. Sooner or later
they need to fix the issue at hand

[katiemacny]

They seem to be pushing Charge 3 now, so maybe they've put Versa behind them. That's not fair to the people who bought Versa, not cheap, and continually suffer with it's limitations.

[lisaben]

I tried for a replacement, but mine is older than a year.  They said they would send me a code for a percent off a new one, but I said no thanks.  For the money, I would expect longer than 14 months or a fixable issue that I could pay to fix.

[Wyoming101]

Hum..with all the issues I would fight for an replacement. Did you talk to
supervisor?

What I have found the representatives usually don't have much knowledge. I
had to make a number of calls and chats before anything was done. The
Versa is not a cheap product.

[lisaben]

Thanks for the advice!  I was able to get a one time exception!

[Wyoming101]

I'm glad it worked out.

[Mlaws1123]

Can I ask what you did? I was on the phone for 30 minutes and the best I got was a 50% off code... I would be willing to call back