Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[Ottop]

Hi there.
I contacted Fitbit via online chat. They asked me to hold buttons etc but nothing worked. They replaced the Versa. It arrived in the post 3 days later. 
I was extremely impressed with the service.

Go to contact customer care in app . Its in the trouble shooting section. Select online chat. 

Sent from Yahoo Mail on Android

Moderator edit: merged reply

[RebeccaNeault]

Thank you!

UPDATE: I was able to chat with Fitbit customer service and after troubleshooting my device, we found that it is indeed no longer in working order. Luckily, I was still within the warranty period and they are sending me a new Fitbit VERSA for FREE and they even expedited the shipping for FREE!  I am so impressed with their customer service--and I am so excited to get back on track with my FITBIT:-)

Moderator edit: merged reply

[Srta_K]

I am having the same problem. Please advise.

[Elalley]

I have tried everything listed my versa just went off 

[Ottop]

Mine did exactly the same. I contacted customercare via online chat and they replaced it for me.  Hope that helps. 

Sent from Yahoo Mail on Android

[RebeccaNeault]

Go to Fitbit.com and start a chat and explain what happened. They will run you through a few more tests and also determine if your Fitbit is under warranty for a FREE replacement.

Go to Fitbit.com and start a chat and explain what happened. They will run you through a few more tests and also determine if your Fitbit is under warranty for a FREE replacement.

Moderator edit: merged reply

[ChelseaEC]

I am having the same problem as well. I had my Fitbit charging as it was fully dead and when I took it off the charger it was very warm and would not turn on. I have tried restarting it many times and nothing happens. Please help!

[carolee5602]

I'm so disappointed that so many people are having the same problems we had.

My daughter's versa died - wouldn't turn on unless on the charger.  Since it was in warrenty, a replacement was sent - BUT the replacement was refurbished and had other issues.  They again replaced it.

The fact that the replacement - a refurbished one - didn't work on arrival says a lot!!

I think they have a lemon of a product and anyone contacting them getting a refurbished replacement will just have more issues shortly.  At first I was happy with their customer service, but fully expect that I will be contacting them again in a few months when this replacment breaks... 

I don't think I will be buying Fitbit again in the future.  This was an eye opening experience for sure!

[Ottop]

My replacement was a new one but... .it won't sync with the phone unless I turn off and on the phones bluetooth first. I ll avoid fitbit in future also.  

Sent from Yahoo Mail on Android

[Dorislee]

Hi! I just got my second replacement. My first replacement lasted all of 2 months. I was quite devastated that it happened again. There is really a problem with the product but I will give it another chance with the second replacement which is in effect my third Versa. Fingers crossed.

Sent from my iPhone

[BernetiaMJ]

The reset isn't working and I'm having the same issue. Left on the charger and not it won't turn on.

[BethPolly]

I am having the exact same problem! I put my versa on to charge last night and this morning the screen was totally black and will not turn on. It doesn't come up with the charging screen when I connect it to the charger, and I tried to reset/reboot it or whatever (holding down the buttons) but got nothing. 

[MargieWall]

This worked for me. Again, hold buttons for about 10 seconds. After release the logo will come on. Not surevwsu it powered down in the first place...

[Brian-versa]

I bought my Versa yesterday. Charged overnight. Now it's not responding at lol. Complete black screen. I have tried holding all buttons. Nothing seems to work. 

[Beccyjane]

Hi, I’ve had my fitbit versa for a month,had to reset it the other day as heart beat tracker stopped working. I went swimming with it today , first heart beat tracker stopped working i reset it. & charged it up. Since then i can’t turn it back on! I’ve tried your suggestions pressing in buttons as mentioned in your community pages. Hasn’t helped - just a black screen. Really frustrating as i was enjoying using it. Please advise

beccyjane

[medavis68]

This worked for me, but I would like to know how the watch got to this state.

I shut it down every time I drive so that it doesn't falsely count steps.  Normally I only need to press the back (left) button for an instant for it to come back on.  But today was a different scenario.

Is there something I did wrong when I shut it down?

[Marrrmaduke]

@medavis68 if your versa adds ghost steps while driving try setting the Wrist Placement option in the Fitbit mobile app to Dominant. 

[Butterfly3326]

I charged my versa Fitbit last night. Put it back on. It was working fine. Hours later I wake and and black screen. Nothing works. I can’t reset it. Factory reset doesn’t work. This is crazy. It’s not even 6 months old. Help please 

[Stephwink3]

I would call or chat with the Fitbit customer service. That sounds like
what mine did.

[Sorokjo]

I also have the same problem.  First started as my brand new Versa stopped communicating/syncing with my IOS ap.  I tried to “restart” the device and now I have a blank screen.  Holding buttons down as detailed in below experiences has done nothing.  Very frustrated.  Any thoughts or ideas?