Versa won't turn on

[Graywolf40295]

My Fitbit Versa has been giving me problems for the past few weeks and now it won't turn on. Yesterday it was jumping from screen to screen without me touching it. I haven't dropped it or smacked it or anything like that. I wanted to see if anyone else has been having issues like I have.

Moderator edit: subject for clarity

[Ozzie65]

Hi @Graywolf40295 - First things first... Give it a restart - see below. This will typically fix issues like this. If this does not work, come back here and let us know.

https://help.fitbit.com/articles/en_US/Help_article/1186

[AlejandraFitbit]

It's great to see you around @Graywolf40295 and @Ozzie65 thanks for stopping by.

I would like to know if you followed our friend's recommendation and contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[Graywolf40295]

I did and they ended up sending me a new one that is working good so far.  Customer support was amazing.  I was stressed and they took care of it quickly and without making me jump through hoops.

[AlejandraFitbit]

Those are great news @Graywolf40295.

I am glad to hear that you received a replacement Versa that it working properly. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping!