Versa won't turn on

[Femkebaudoin]

My three month course led Versa stopped working. It still had plenty of battery life. If I hold the start button for 10 secs nothing happens. Recharging doesn’t help either. Contacted Fitbit support on Twitter 3 hours ago but no reply. What to do?

Moderator edit: subject for clarity

[NellyG]

Try restarting you tracker several times (see the link to check youbare doing it correctly - it sounds as if you may not be). If that doesnt get it working then try a factory reset using the buttons. If that fails to help yyou iu will need to contact support again. Let us know how you go.

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlejandraFitbit]

Hey @Femkebaudoin, welcome to the Forums and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Are you still having problems with your Versa?

Hope to hear from you soon. 

[Femkebaudoin]

Hi!

None of suggestions worked. I went back to the shop because the watch is only 3 months old. They told me they needed to send it to the service center and that this could take up to 21 working days. Although I still had the receipt and everything they did not give me a replacement watch. I am so upset and disappointed. Also worried I will loose all my data from the past 3 months. Is there something you can do? I bought the watch at the Virgin store in Dubai. Thank you.

Femke Baudoin

Sent from my iPhone