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Versa won't turn on

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‎10-10-2018 13:17 - last edited on ‎10-11-2018 05:11 by Moderator Alum

‎10-10-2018 13:17 - last edited on ‎10-11-2018 05:11 by Moderator Alum

Started this morning with the touch screen stopping to work, then black lines appeared on the left hand side. Tried the reset as recommended on here, then screen totally failed. It’s all black and can’t even tell if the watch is on unless I look at it through my phone app.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎10-11-2018 05:13

‎10-11-2018 05:13

Hey @Ian.N, welcome to the Community.

 

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team I was told that you have already created a case with them. I know they will be glad to help you out and provide you with a solution.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-18-2018 00:23

In response to AlejandraFitbit

‎10-18-2018 00:23

I received a new watch yesterday from Fitbit, excellent service 

Best Answer

‎10-18-2018 04:02

In response to Ian.N

‎10-18-2018 04:02

Those are great news @Ian.N. I am glad to hear that you received a new watch. If there is anything else we can do for you, do not hesitate to post it.

 

Keep the stepping up! Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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