Versa won't turn on

[Walk-Runner2018]

I received a versa as a gift (purchased on May 18 2018) and it was working fine until this past weekend.  It turned off when I was wearing it after a few hours, which seemed weird bc it was normally holding a charge for much longer.  I plugged it in over night and still no charge.  I then plugged it directly intl a USB port, thinking the problem might be in the block, but still no charge.  Not sure what to do now?

Moderator edit: subject

[NellyG]

Restart it several times and see if that revives it. If it doesnt you will need to contact Support (link in my signature)

Restart your tracker

[AlejandraFitbit]

Welcome to the Community @Walk-Runner2018 and @NellyG thanks for the input.

I would like to know if you keep having issues with your Versa, have the instructions provided by our friend worked?

Hope to hear from you soon. 

[Walk-Runner2018]

I reached out to the help desk and they walked me through some tings I could do, but ultimately none of them worked.  I am currently working with the warranty department.  The process has been smooth and everyone I have dealt with was very helpful. Thanks for checking in.  

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@AlejandraFitbit wrote:

Welcome to the Community @Walk-Runner2018 and @NellyG thanks for the input.

I would like to know if you keep having issues with your Versa, have the instructions provided by our friend worked?

Hope to hear from you soon. 

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[AlejandraFitbit]

Thanks for the update @Walk-Runner2018. I am glad to hear that you are already working with our support team. If there is anything else we can do for you, do not hesitate to post it.

Keep the stepping up!