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Versa won't turn on

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‎10-02-2019 05:05 - last edited on ‎11-13-2019 14:20 by

‎10-02-2019 05:05 - last edited on ‎11-13-2019 14:20 by

My Versa will not charge and will not come on.  When I press the back button to restart is vibrates!  I have wiped the charge are clean and still wont work.  I have changed the connection cord and still nothing.  I have used another charger and still nothing.  There is a green light that flickers on backside. Can you please help get this watch going again.  Also, when placed on charger we get a faint light 

 

Thanks 

 

 

Moderator edit: subject for clarity

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‎10-02-2019 08:12

‎10-02-2019 08:12

Hi @carolessick , does this green light, which is the HR sensor, also flicker when your watch is not on your wrist? Is your display reacting to swiping when in the charger? If yes, go to settings - device info - factory reset and press that. If that does not revive your Versa 2 or if the display not reacting to swiping, call Customer Support. Regards kuzibri

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