Versa won't turn on

[Dr932]

my Fitbit Versa stopped displaying msg and then completely shut down, will not turn on, i have tried restart and complete data wipe and still nothing

Moderator Edit: Clarified subject

[Guy_]

Hi @Dr932  - it may be silly to ask but have you tried charging it for 2 hours from a computer port?

[Dr932]

Hi Guy

No i haven't will give it a go now

Thanks

[Guy_]

@Dr932-  also make sure the terminals are clean 

[MarreFitbit · Accepted solution]

Hi there, @Dr932. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I'd suggest trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Hope that helps. 

[Dr932]

Thanks unfortunately nothing is working screen is blank and contact
points are all clean

[MarreFitbit]

@Dr932 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.