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Versa won't turn or take a charge

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‎08-26-2019 07:09 - last edited on ‎08-27-2019 07:20 by Fitbit Moderator

‎08-26-2019 07:09 - last edited on ‎08-27-2019 07:20 by Fitbit Moderator

Hi!!

today my Fitbit Versa Lite started going black and displaying the Fitbit logo.

it then came back on and seemed fine then the logo appeared again. I tried to turn off and was able to do so and when I turned it back on it said the battery was 0%

after a full charge, it looked as if it was good to go. 

Then when I put it back on, nothing! Black screen can’t turn off nothing happens when I push the button or put back on charge?!

It is only a month or so old.. please help!

 

 

Moderator edit: updated subject for clarity

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‎08-27-2019 07:19

‎08-27-2019 07:19

@Tenealle1 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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