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Versa won't update its firmware

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‎07-03-2019 10:54 - last edited on ‎07-04-2019 08:44 by Fitbit Moderator

‎07-03-2019 10:54 - last edited on ‎07-04-2019 08:44 by Fitbit Moderator

Hi, I just bought a Versa last night, super excited but now I'm disappointed. I have a Note 5 and I have been following the directions to set everything up. I've downloaded the app and sync to my phone but now it wants to do an update. The Versa only shows the fitbit icon and and keeps scrolling "to start download fitbit app" which I did and it says that it is sync. It will not update either with Wifi or bluetooth. Both the phone and fitbit are fully charged. Any advise? What am I doing wrong?

 

 

Moderator edit: updated subject for clarity

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‎07-04-2019 08:43

‎07-04-2019 08:43

@Mmosier2019 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't update or turn on.

 

I would like you to follow the troubleshooting steps that are listed in this help article. After this, run the firmware update again and see if it gets completed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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