Versa won't update or sync after firmware update

[SunsetRunner]

Versa Lite is not working, won’t update with new updates available or iPhone or laptop. Customer service stated will follow up, but can’t guarantee when I will be able to use my device. Anyone else experiencing issues? I’m extremely frustrated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner, welcome to our Fitbit Community. I'm sorry to hear about the syncing issues that you are experiencing with your Fitbit Versa Lite.

Our team is actively working on a fix to this issue and expect to have this issue fixed soon. I totally understand how frustrating this is for you and we appreciate your feedback.

Once a solution is released, we'll make sure to post it in the Community. We appreciate your patience and understanding with this.

I'll be around if any question arises.

[TinaSal]

I can't seem to sync mine today and i'm getting very annoyed at this!!

[mollypup]

Having same issue but read the reply.  I'll wait and hope it gets fixed soon.

[SunsetRunner]

I hope the issue is fixed soon (since no time frame is given) and it would’ve been helpful to get a heads up from the company that this issue may occur.

Sent from my iPhone

[JuanJoFitbit]

@TinaSal @mollypup, thank you for joining our Fitbit forums and thank you for getting back @SunsetRunner. I definitely understand how you guys feel about this issue.

Our team is aware and are looking into this. Your feedback is greatly appreciated since this helps us to keep improving.

Please keep an eye on the forums since we'll post updates when the issue is fixed.

Don't hesitate to get back if you guys have any questions.