Versa won't wake up or charge

[Ang13]

My Versa was working fine yesterday.  I went in the pool with it (which I have done several times).  It worked while I was swimming.  I took it off to dry out for a while.  When I put it back on, i noticed it getting warm.  I took it off to check it and it wouldn't wake up.  It cooled off, but it still won't wake up.  Tried putting it on the charger and nothing happened.  Won't sync to the app. 

Suggestions?

[LiliyaFitbit]

Welcome to the forums @Ang13.

Thank you for the detailed explanation about your device’s behavior after you went swimming. I appreciate your troubleshooting efforts. I've sent your case to our Support team so they can investigate further. You will receive an email from them soon.

Feel free to reach out if you have any other questions.

[michellekeasler]

Same thing is happening with mine. 

[AndreaP12]

I have the same exact issue. I went swimming yesterday with my Versa on and there were no issues at all until a couple of hours after when I went to look at the time on my Fitbit and it was just a black screen. It won't turn back on. I charged it all night and still nothing. I know it is waterproof so I find it hard to believe it is broken from swimming. 

[LiliyaFitbit]

Welcome to the Fitbit Community @AndreaP12 ! It's nice to see you around @michellekeasler.  

I appreciate your participation in the Forums and sharing that you're experiencing the same issue with your Versa devices. Thank you for your efforts to resolve this. I would like to confirm if you've tried the troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

If the issue persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around!

[AndreaP12]

I did not work.

[LiliyaFitbit]

Hi @AndreaP12, thank you for your reply. I am sorry for the delayed response. 

Thank you for the update. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further and provide a solution. Please keep an eye on your inbox.

I'll be around if you need further assistance. 

[Kadimarie]

I am having a very similar issue, doesnt have to do with water though. Watch was working, almost fully charged, then it was completely black. Tried to factory reset, screen never lit up. I bought it from kohls about 14months ago

[LiliyaFitbit]

Welcome to the Fitbit Community @Kadimarie. 

I appreciate your participation in the Forums and sharing that you're having a very similar issue with your Fitbit Versa. Thank you for your troubleshooting efforts and for providing the purchase details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

If you have any questions, feel free to let me know.

[Antginabag]

I have the same issue. I can’t reset because it won’t come on. This was also a gift so I have no way of exchanging it and I’m unsure where it was purchased.  Please have support contact me so I can fix it. 

[LiliyaFitbit]

Welcome to the Fitbit Community @Antginabag. 

I am sorry to hear you're having the same issue with your Fitbit Versa which you received as a gift. I appreciate your efforts to resolve the issue. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance.