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Versa won’t work or synce up to iPhone XR

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‎06-21-2019 17:06

‎06-21-2019 17:06

Any body else have issue with the versa not setting up to the iPhone XR and staying connected to Bluetooth? I’ve been through 3 in 2 months because it won’t work, I’ve tried problem solving on the phone with Fitbit but everyone they send me won’t work?

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‎06-22-2019 08:10

‎06-22-2019 08:10

@Ktsore25 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing with your iPhone XR even though you've already tried the instructions provided by our team over  the phone.

 

Please let me know if you get any error message during the syncing process. Also, I'd like to know if your Versa was set up correctly.

 

In the meantime, make sure that you followed the setup process as described in this help article.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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