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Versa won't work unless it's connected to the charger

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‎07-16-2020 00:28 - last edited on ‎07-17-2020 10:14 by Fitbit Moderator

‎07-16-2020 00:28 - last edited on ‎07-17-2020 10:14 by Fitbit Moderator

The device won’t turn on if it’s not connected to power even though it’s fully charge, when I disconnect it from the power it shuts off after a couple of minutes and won’t turn on unless I connected to the power again.

 

Moderator Edit: Clarified subject

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‎07-17-2020 10:34 - edited ‎09-30-2023 07:49

‎07-17-2020 10:34 - edited ‎09-30-2023 07:49

Hi there @J13vl, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's behavior. I'll be glad to help you with that. 

If you haven't done so yet, I'd recommend to restart your Versa by following the steps below: 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-17-2020 10:34 - edited ‎09-30-2023 07:49

‎07-17-2020 10:34 - edited ‎09-30-2023 07:49

Hi there @J13vl, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's behavior. I'll be glad to help you with that. 

If you haven't done so yet, I'd recommend to restart your Versa by following the steps below: 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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