Versa won't work unless it's connected to the charger

[FBTJL]

I have had a versa for about two years, well looked after and in great condition. 

Suddenly, the Versa has stopped working. When he Versa is plugged in, everything kind of works.

It sporadically resets itself whilst in the charger, and when out of the charger, nothing. Completely dead.

I have done a factory reset whilst plugged in the charger as this is the only way to access the setting. I have followed the hard reset procedure several times as advised, and still nothing. I have a FitBit developed clock face on also.

Please help as it has been like this for a week now, and at the moment is completely useless. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @FBTJL, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior. 

I appreciate you have already tried to troubleshoot this situation prior to reaching out to us.Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.