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Versa won't work unless it's connected to the charger

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‎08-16-2020 14:19 - last edited on ‎08-17-2020 09:35 by Fitbit Moderator

‎08-16-2020 14:19 - last edited on ‎08-17-2020 09:35 by Fitbit Moderator

Watch is fully charged but few minutes off the charging dock and watch goes dead

 

Moderator Edit: Clarified subject

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‎08-17-2020 09:39 - edited ‎02-18-2024 04:39

‎08-17-2020 09:39 - edited ‎02-18-2024 04:39

Hi there @Kelly2122, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior. 

I've seen that you contacted our Support Team after posting here to report about this inconvenience with your watch and they tried helping you. If you have any questions about the resolution of your case, feel free to contacted them back for further explanation or you can check our warranty policies here for a better understanding of the information that they provided to you.

Please don't hesitate to let me know if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


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