Versa wont change the clock face (SPo2 clock face)

[AdryantoS]

I cant change the clock face SPo2 into my versa 1. Are they country locked? because I from Indonesia. I tried any other clock face is running normal. thanks

[Heather-S]

@AdryantoS If your Fitbit app has the face available, you should be able to install it. 

However, I’m in the USA and it won’t install. It keeps giving me an error and I’ve tried everything. I’m wondering if too many people are trying to download it.

I can install other clock faces without an issue. 

[bugstomper]

I'm having the same problem. I have a Versa, not Versa 2. Is it confirmed that the SPO2 clock works on that older model? After trying to install it, it now appears on my row of 5  saved clock face icons, but with a "+" symbol, not yet installed. Selecting it goes to the installing screen and never completes. No problem installing or switching to another clock face.

[TheMick7]

I can't find my saved clock faces after installing SPO2, but it did show oxygen level after sleeping and resetting Versa 2

[Heather-S]

@bugstomper Yep, it sounds like we are having the same issue.  Very frustrating!  And I've tried all of the following:

• Uninstalling the Fitbit app and reinstalling it
• Turning bluetooth off and on
• Restarting my Versa 2
• Putting the Versa 2 on the charger while trying to install the clock face

Nothing works to install this face, unfortunately.  😞

[bugstomper]

It has changed overnight. Instead of a plus, the icon in the bar of installed faces now has a down arrow. When I tap it, it now tells me that the face is not available in my region yet. I'm in New Zealand. That doesn't explain why you can't install it in the US, but it does show that something changed, so maybe you will get a better result now.

[AdryantoS]

I search it at website and find this https://gallery.fitbit.com/details/fadb02f3-5d1b-4588-a05c-e6a9db74bf7a and click open in the app. Tried to download it but it just showing a bar

[AdryantoS]

Just got an update to fitbit app, and now it showed it not available at my region... **ahem**, we need that clock face during this pandemic time

[jimlawson]

I have the original Versa model and the SPO2 clock works on it.