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Versa wont connect to bluetooth on samsung s10

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‎03-17-2019 13:38

‎03-17-2019 13:38

Hi

 

My versa wont connect to the bluetooth on my new Samsung. On the fitbit it says to connect and shows as being paired but i dont get any notifications. Can anyone help?

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4 REPLIES 4

‎03-17-2019 13:55

‎03-17-2019 13:55

That phone is not listed as compatible....... yet. Until it is, while you may be able to sync you may not be able to receive notifications.

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‎03-23-2019 12:36 - last edited on ‎04-24-2025 05:52 by Fitbit Moderator

In response to SunsetRunner

‎03-23-2019 12:36 - last edited on ‎04-24-2025 05:52 by Fitbit Moderator

@Vivienw12345 Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear that your Versa isn't syncing with your phone and for the delay in my reply. As @SunsetRunner said your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-15-2019 23:02

In response to AlvaroFitbit

‎05-15-2019 23:02

MY VERSA WONT CONNECT TO MY NEW  Samsung s10+. How can i use the watch without coonecting to my phone because I tried everything and still could not connect.

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‎07-23-2019 14:45

‎07-23-2019 14:45

Hello, 

 

i have the same problem. Did you know how iT works? I hope so..can you help me? 

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