Versa wont connect to bluetooth - refuses to sync to app

[CapNKirkland]

ive already made a topic about this MONTHS AGO that was clearly ignored. Here it is.

https://community.fitbit.com/t5/Versa/Versa-wont-connect-to-bluetooth-anymore/m-p/3214794#M72753

The watch refuses to connect to my phone and use its notifications feature.

I power cycled both the watch and the phone, all software is up to date. The watch used to sync to the app but now it refuses to.

Ive disconnected bluetooth, inpaired the stupid thing. Force stopped the app, restarted my phone. Turned bluetooth back on. And about 15 other "solutions" that are so obscure and roundabout that took a total of 5 hours today to get them all done.. 5 HOURS!!

And guess what? THE WATCH STILL WONT CONNECT TO BLUETOOTH YET EVERYTHING ELSE IN THE HOUSE HAS NO **ahem** PROBLEM.

Watch refuses to sync to the app now too. App is up to date. It either says sync error or just spins around for 20 minutes at a time then quits with no progress to show for it. 

I am very disastified in my purchase. If i knew this watch was junk i wouldnt have bought it. I dont know about you but i expect something that's hundreds of dollars to actually work. If this doesnt get resolved soon i will never get another fitbit and urge anyone i know to take their money elsewhere

Heres a video showing proof that it wont connect to bluetooth

https://youtu.be/GaKghLjYxkc

[CapNKirkland]

The last thing i hadnt done yet as of making this post is removing the versa from the app and re adding it.

>So i did. 

>Then it wouldnt connect

> so i factory reset the versa

>uninstalled fitbit app

>reinstalled the app

>did the setup stuff

>stuck on step 2, downloading an update directly to the fitbit

>TOOK 3 **ahem**ING HOURS TO "DOWNLOAD" AN UPDATE TO THE FITBIT

>after the "update" got to 100%, "sorry, your fitbit was unable to update, please try again"

you will never get a cent from me again after this unless i either get a replacement,  or an employee or moderator works with me personally to get this resolved.

[CapNKirkland]

Edit: omg even the website is garbage, the comment above wouldnt post because of "highlighted errors that need correcting" so i changed format of some things and i was able to post, only to see the original that apparently had issues is right there.

Beyond frustrated and it feels like im blowing hot air at no one

[Teeomni812]

Uh-o, I'm a first time user, and having the same issue. I will call customer's support today. Fortunately, I still have time to return new watch to store. Android 8.0  user of LG G7ThinQ phone.

So disappointed right now.

[CapNKirkland]

I would do your wallet a favor and return it.

Im past the return date so im stuck with this and im kicking myself for not going with something like the samsung watches.

They are certainly more expensive but its atleast from a company i trust

[Motog6user]

Same issue. Just night a new phone Android 8.0. Moto g6. Great phone. Bluetooth works with headset but cannot connect to versa. At all. HEELP!

[Teeomni812]

Today, I spoke with Lee in Fit-bit customer support, and he got my Versa watch up and running. However, a problem with the bluetooth and Wi-Fi connection reoccurred. Lee informed me, that my phone, LG G7ThinQ, is not compatible with Versa at this this, but new apps are constantly developing.

Get Outlook for Android

[CapNKirkland]

Not suprised that this thread is being ignored.

[Tlynn13]

I'm having ALL of these same problems!! This is ridiculous. I have done everything I know to do, including a second factory reset, which is another 6 plus hours of my life that I will never get back and I'll be d@&#*ed if I do a third one!!! I was so excited to her my Versa and now I'm equally excited about gathering everything up to send it back for a refund. Sadly I also purchased other bands for it which I'll no.longer be needing. I'm debating on whether or not I should request a replacement device since I really do want the item nor just cut my losses and get money back to use for a different watch all together. Fitbit Customer Service/Tech Support, any ideas for how to fix these issues??

[Teeomni812]

Okay T-13, you did all the right things. Now, its time to reach out to the pros. Call Customer Support. They are on Pacific Time. Have your watch, watch charger, and phone ready. Having Wi-Fi is a plus. As explained to me, updates are being produced.
Be prepared to download the Fitbit App onto your equipment (cell phone). If you really like the watch and its durable, keep it and buy a classy, special occasion watch.

[Teeomni812]

Revisit the Thread.