Versa wont install new Clock Face

[Tedipeanut]

Trying to change watch face and versa keeps working but fails to change style.

Moderator edit: changed title for clarity

[CarlosCFitbit]

@Tedipeanut Thanks for stopping by and welcome to the Versa Board! Let me help you with this one. 

In order to change the clock face, make sure you're connected to a strong Wi-Fi connection for best results. If you cannot change Versa's clock face, I'd recommend doing the following troubleshooting steps: 

1. Restart Fitbit Versa and turn Phone OFF/ON
2. Turn Bluetooth ON/OFF
3. Turn Wi-Fi ON/OFF
4. Try changing the clock face again

Lastly, to help me better understand your experience, what clock face are you trying to change to and are you receiving any error messages? I'm Looking forward to hearing back from you. 

[G.Almeida]

 Yes I experienced this too. I found the only way to fix was to exit the fitbit exit, re-open and go back into clock faces option. It then comes up with a prompt window to "continue install" and it will install watch face. Very annoying

[jacrispy]

Restarting everything seemed to work for me. Thank you!

[Intlexplorer]

Thanks for the directions. I have followed those directions 3 times. The clock faces are still not downloading.

[Intlexplorer]

I followed the steps again. It worked. Perseverance

[Redrunner89]

Hey,

I've changed my watch face a few times to see what looks good and each time I get an error message telling me it can't download it. I found once that's popped up just close the Fitbit app and load it back up, you might get another message pop up telling you it's tried to download something and do you want to continue select yes then it should work! 😁 Hope this helps.

[Paxanarie]

Was having this issue with my newly purchased Versa. Woke this morning after Dawn Service to a fitbit that is now working perfectly. So hopefully everyone else's problems will be resolved soon as well

[Sandy1885]

I have followed the steps multiple times but I keep getting the error saying unable to connect to fitbit. Very annoying . Could you please help me out 

[Redrunner89]

Hi Sandy,

Have you followed the below steps? "I've changed my watch face a few times to see what looks good and each time I get an error message telling me it can't download it. I found once that's popped up just close the Fitbit app and load it back up, you might get another message pop up telling you it's tried to download something and do you want to continue select yes then it should work! 😁 Hope this helps."

[Lenika]

Hi

i have tried your method to troubleshoot the clock faces. 

error comes up repeated : "unfortunately fitbit has stopped" 

Would you recommend any further troubleshoot or should i return the watch..

Thanks 

[Andy1120]

Get this every time I try a new watch face, have strong WiFi and have restarted watch and device multiple times but with no luck. All I can do is keep restarting the app and after several attempts it suddenly works. Very frustrating.

[sarahbara]

I'm trying to download My Cat Luna from Fitbit Labs and every time I get an "Unable to install. Install failed, please try again later." error. And my watch says "Clock Error. Go to the Fitbit mobile app and try another clock."

I have restarted my phone, closed the app, and turned off bluetooth and wifi multiple times. 

[MelMel4497]

This keeps happening to my fitbit also. I restart the phone and fitbit. I turn the WiFi off and on. I even try to use my data and I also restart the Bluetooth and nothing is working!!!!!!!!!!! 

[LFolsom]

I have had the same issue. I’ve rebooted my phone, turned Bluetooth on/off and still no luck☹️. I was going to buy the Veras for my daughter but won’t because of this issue. 

[YvonneDreptate]

Just tried the steps 25 times. Restart versa and phone ... No luck...still getting the error. Unreal. 

[Marrrmaduke]

@YvonneDreptate It seems like your Versa is having troubles connecting with your phone, or the connection is not stable. Try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Reboot your phone. Do not pair at this point
3. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
4. Sync and try to install the clockface again.

[YvonneDreptate]

Tried twice.. no luck.  But thanks.

[Marrrmaduke]

@YvonneDreptate Does your Versa sync without issues? Also, .I would recommend trying another clockface .perhaps lighter one. Try one of the Fitbit originals.

[YvonneDreptate]

My Versa is syncing up with no issues. I have tried several versions of clocks including original Fitbit ones.